At Core Creations, we are committed to delivering creative solutions that align with our clients’ requirements and expectations. We encourage clear communication, detailed project briefs, and collaboration throughout the design process to ensure the best possible results.
Please read this Refund Policy carefully before purchasing any of our services.
Due to the customized nature of our creative and design services, all purchases are subject to review before a refund can be approved. Once work on a project has commenced, refunds may not be available for services already performed, creative work completed, or resources allocated to the project.
Refund requests will be evaluated on a case-by-case basis, taking into consideration the project status, work completed, service package purchased, and any applicable terms agreed upon at the time of purchase.
The following circumstances are generally not eligible for refunds:
Core Creations values client feedback and provides revisions in accordance with the applicable service package and project agreement.
If a delivered design does not reasonably align with the original approved project brief, clients should notify us promptly and provide clear details of the requested changes. We will review the feedback and, where applicable, make revisions in accordance with the package terms.
Revision requests that introduce a substantially different concept or depart from the existing approved direction may incur additional charges. Any applicable additional charges will be communicated for authorization before the additional work begins.
A request for revisions does not automatically qualify a client for a refund.
Clients wishing to cancel a project must contact Core Creations in writing as soon as possible.
If a cancellation request is received before work begins, the request may be eligible for a refund, subject to any applicable payment processing fees, non-recoverable costs, and the terms of the original purchase.
If work has already commenced, any refund consideration will take into account the work completed, resources allocated, and costs incurred up to the cancellation date.
Once the final deliverables have been completed or delivered, cancellation and refund requests will generally not be accepted, except where required by applicable law or expressly agreed to by Core Creations.
Clients are responsible for providing the information, materials, and feedback required to keep their projects moving forward.
If a project remains on hold for more than two weeks due to inactivity or a lack of required input from the client, Core Creations reserves the right to archive the project. A reactivation fee may apply if the client subsequently requests that the project be resumed.
Project delays caused by client inactivity do not automatically entitle the client to a refund.
If a refund is approved, Core Creations will confirm the approved amount and the applicable refund method with the client.
Refunds will generally be issued through the original payment method where practicable. Processing times may vary depending on the payment provider, bank, or financial institution.
Any applicable deductions for completed work, non-recoverable expenses, or other charges permitted under the applicable agreement will be communicated to the client.
If you believe that a service has not been delivered in accordance with the agreed project scope, please contact our support team with your order details and a description of the issue.
We will review the matter and work with you toward an appropriate resolution, which may include revisions, completion of outstanding deliverables, or a refund where justified and applicable.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.
Core Creations reserves the right to update or amend this Refund Policy from time to time. Any updates will be published on our website and will apply in accordance with applicable law and the terms governing the relevant purchase.
For refund requests, cancellations, or questions regarding this policy, please contact Core Creations through the contact information provided on our website.
Please include your order number, the service purchased, and a clear explanation of your request to help us review your case efficiently.
Clients may request cancellation of their order by contacting Core Creations in writing. All cancellation requests are subject to review based on the nature of the service, the current project stage, work completed, and costs incurred.
If a cancellation request is submitted before work begins, the client may be eligible for a refund, subject to applicable payment processing fees and any non-recoverable costs.
Once work has commenced, Core Creations may deduct the applicable cancellation charges from the amount paid. Orders for completed or delivered services are generally non-refundable, except where required by applicable law or expressly agreed otherwise.
Cancellation requests for custom design, branding, website development, marketing, and other creative services will be assessed individually.
Core Creations provides estimated delivery timelines based on the service purchased, project complexity, and the information provided by the client.
Estimated timelines will be communicated during the ordering or onboarding process. Delivery periods generally begin once payment has been received and all required project information, content, materials, and approvals have been provided.
Delivery timelines may vary depending on the scope of work, revision requests, client feedback, third-party dependencies, and unforeseen circumstances. Any significant changes to the estimated timeline will be communicated to the client.
Clients are responsible for providing timely feedback and the materials required to complete their projects. Delays caused by incomplete information, late approvals, or client inactivity may extend the delivery period.
If a project remains on hold for more than two weeks due to client inactivity, Core Creations reserves the right to archive the project. A reactivation fee may apply if the client requests that work resume.
If Core Creations is unable to deliver the agreed service, the client should contact our support team so that the matter can be reviewed and an appropriate resolution determined.
If a cancellation is approved, the refundable amount will be calculated after deducting applicable charges for work completed, resources committed, and non-recoverable expenses, subject to the terms of the original agreement and applicable law.
The following proposed deduction schedule may be used as a general guideline for eligible cancellations:
These percentages are proposed guidelines and are not automatic penalties. Actual deductions must be reasonable, supported by the work performed or costs incurred, and consistent with applicable law. Where required, the calculation will reflect the value of services already supplied rather than a fixed percentage.
For Business-to-Business (B2B) transactions, cancellation deductions will be determined by the agreed service contract, project milestones, work completed, and costs incurred.
The following proposed schedule may be used where incorporated into the applicable agreement:
For large projects, retainers, subscriptions, and milestone-based contracts, the specific cancellation terms in the signed agreement will take precedence to the extent permitted by law. Fees for completed milestones and authorized, non-recoverable expenses may remain payable.
For Business-to-Consumer (B2C) transactions, cancellation requests will be reviewed in accordance with the service agreement and applicable consumer protection laws.
The following proposed schedule may be used as a general guideline for eligible cancellations:
Nothing in this policy removes any cancellation, refund, or other rights that consumers may have under applicable law. Where mandatory consumer protection requirements provide a more favorable entitlement, those requirements will apply.
Core Craft Creations is a Marketing and Communication agency that operates in United States with National and International clients.
+1-409-995-3762
support@corecraftcreations.com
2226 Mill Creek Drive, Sugar Land, TX 77478